Shipping & Returns
Shipping and Returns
These are the shipping rates and return policy.
If you have any questions, please contact us at customer@eirwenjewelry.com.
Shipping Rates
| Country / Region | Processing Time | Estimated Delivery | Shipping Fee | Free Shipping Over |
|---|---|---|---|---|
| United States | 2 business days | 5–8 business days | $7 USD | $49 USD |
| Canada | 2 business days | 5–7 business days | C$10 CAD | C$69 CAD |
| United Kingdom | 2 business days | 3–5 business days | £6 GBP | £39 GBP |
| Eurozone (excluding Luxembourg) | 2 business days | 6–10 business days | €6 EUR | €45 EUR |
| Australia | 2 business days | 7–15 business days | A$10 AUD | A$69 AUD |
| New Zealand | 2 business days | 6–10 business days | NZ$12 NZD | NZ$80 NZD |
| Switzerland | 2 business days | 6–9 business days | CHF 6 | CHF 39 |
| Sweden | 2 business days | 6–10 business days | SEK 69 | SEK 479 |
| Denmark | 2 business days | 6–10 business days | DKK 45 | DKK 329 |
| Norway | 2 business days | 8–10 business days | $7 USD | $49 USD |
| Poland | 2 business days | 6–10 business days | PLN 25 | PLN 179 |
| Czechia | 2 business days | 6–10 business days | CZK 149 | CZK 1,049 |
| United Arab Emirates | 2 business days | 6–10 business days | AED 25 | AED 179 |
| Saudi Arabia | 2 business days | 8–12 business days | SAR 25 | SAR 179 |
Taxes, Duties & Import Fees
Product prices shown on our website are tax-inclusive where applicable.
For supported destinations, applicable taxes, duties, and import fees are included in the product price or calculated at checkout whenever available. The final total will be shown before you place your order.
In most cases, customers will not need to pay additional customs duties or VAT upon delivery. However, customs rules may vary by destination country or region, and any unexpected local charges requested by local authorities are outside of our control.
If you have any questions about taxes, duties, or delivery fees before placing an order, please contact us at customer@eirwenjewelry.com.
Returned & Undelivered Packages
Orders returned due to an invalid or incomplete address may incur an additional reshipping fee. Once an order is confirmed delivered to the correct address, we are not responsible for lost or stolen packages. Please double-check your shipping information before placing your order to avoid delays or additional fees.
Returns & Exchanges
We accept returns and exchanges within 30 days of delivery — no reason required.
Before sending items back, please contact customer@eirwenjewelry.com with your order number or email. Our team will respond within 24 hours with instructions.
- Customers are responsible for return shipping costs.
- All returns must be approved by our team before sending back.
- Returned items must be in original condition and packaging. Damaged or excessively worn items may be rejected.
Warranty Policy
We offer a 3-year warranty from delivery for products with manufacturing defects or damage on arrival. Please email customer@eirwenjewelry.com with photos and your order number.
Please Note:
- Breakage or tarnishing due to manufacturing defects is covered; we will provide a free replacement.
- Misuse, accidental damage, or unauthorized modifications are not covered.
We stand by the craftsmanship of our products and are always happy to help with any questions about your jewelry or warranty coverage.