You can contact us by email at customer@eirwenjewelry.com. For the fastest support, please include your order number, the email address used at checkout, and a clear description of your question.

For return and exchange requests, our team will respond within 24 hours with instructions.

If your order has not been shipped yet, we may be able to help you cancel or modify it. Please contact us as soon as possible at customer@eirwenjewelry.com with your order number and the changes you would like to make.

Once an order has been processed or shipped, we may not be able to cancel or change it. We recommend reviewing your order details carefully before completing checkout.

If your order has not shipped yet, please email us immediately at customer@eirwenjewelry.com with your correct shipping address.

Please make sure your shipping address is complete and accurate before placing your order. Orders returned due to an invalid or incomplete address may require an additional reshipping fee.

Discount codes must be entered at checkout before the order is placed. Unfortunately, we are unable to apply a discount code after an order has been completed.

Please double-check the discount code field before submitting your payment.

We do our best to display product colors, materials, and details as accurately as possible. However, slight differences may occur due to lighting, screen settings, natural material variations, or photography conditions.

For pieces made with pearls, shells, abalone, or natural-style materials, small variations in texture and color are part of their unique beauty.

Each order is carefully prepared before shipping. If gift packaging or special packaging options are available, they will be shown during checkout or on the product page.

If your order is a gift, you may contact us after placing the order and we will do our best to help where possible.

Orders are usually processed within 2 business days after payment is confirmed.

During holidays, sales events, or high-volume periods, processing may take slightly longer. We always do our best to prepare your order as quickly as possible.

We currently ship to the United States, United Kingdom, and Canada.

If your country is not available at checkout, it means we are not currently shipping to that location.

Estimated delivery time is usually 5–10 business days after your order has been processed and shipped.

Please note that delivery times are estimates. Carrier delays, customs processing, holidays, weather, or other circumstances beyond our control may affect the final delivery time.

Shipping is $7 USD for orders shipped to the United States, United Kingdom, and Canada.

For reference, this is approximately £5 GBP for the United Kingdom and approximately $9 CAD for Canada. Final amounts may vary slightly depending on currency conversion.

Yes. We offer free shipping on orders over $69 USD.

For reference, this is approximately £55 GBP for the United Kingdom and approximately $90 CAD for Canada. The final free shipping threshold may vary slightly depending on currency conversion at checkout.

Once your order has shipped, you will receive a shipping confirmation email with tracking information if tracking is available.

Please allow some time for the carrier system to update after the tracking number is created. If your tracking has not updated for several days, please contact us at customer@eirwenjewelry.com.

Tracking information may take some time to update after the package is handed to the carrier. In some cases, tracking updates can be delayed for 1–3 business days.

If your tracking has not changed for several days, please contact us and we will help you check the status where possible.

If a package is returned due to an invalid, incomplete, or incorrect address, an additional reshipping fee may apply.

Please double-check your shipping information before placing your order to avoid delays, returned packages, or extra fees.

Once an order is confirmed as delivered to the correct address, we are not responsible for lost or stolen packages.

We recommend checking your mailbox, front desk, parcel locker, neighbors, or local carrier office first. If you still cannot locate your package, please contact the carrier directly and email us at customer@eirwenjewelry.com so we can try to assist where possible.

Available payment methods will be shown at checkout. Depending on your location and store settings, this may include major credit cards, debit cards, PayPal, Shop Pay, or other secure payment options.

Yes. Payments are processed through secure payment providers, and your payment information is protected during checkout.

Eirwen Jewelry does not store your full card details.

Payments may be declined due to incorrect card details, insufficient funds, bank restrictions, billing information mismatches, security checks, or unsupported payment methods.

If your payment fails, please check your billing details, try another payment method, or contact your bank for more information.

International orders may be subject to customs duties, taxes, or import fees charged by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless stated otherwise at checkout.

Once your return has been received, inspected, and approved, the refund will be issued to your original payment method.

Please allow several business days for the refund to appear, depending on your bank or payment provider.

Once an order has been placed, the payment method usually cannot be changed. If you need help with an order, please contact us as soon as possible at customer@eirwenjewelry.com.

Yes. We accept returns and exchanges within 30 days of delivery, no reason required.

Returned items must be in their original condition and packaging. Items that are damaged, excessively worn, or not in suitable return condition may be rejected.

Before sending any item back, please email us at customer@eirwenjewelry.com with your order number or the email used to place your order.

Our team will respond within 24 hours with return or exchange instructions. Please do not send items back without approval from our team.

Customers are responsible for return shipping costs unless the return is due to our mistake, such as receiving a defective, damaged, or incorrect item.

We recommend using a trackable shipping service, as Eirwen Jewelry is not responsible for return packages lost in transit.

Returned items must be unused, unworn, in original condition, and sent back with their original packaging.

Items with visible wear, damage, perfume, makeup, or signs of excessive use may not be accepted for return or exchange.

For hygiene reasons, earrings must be returned in original, unworn condition and packaging.

If earrings show signs of wear or use, the return may be rejected. If your earrings arrived damaged or defective, please contact us with clear photos and your order number.

After we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, your refund will be processed to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Yes. Exchanges are accepted within 30 days of delivery, as long as the item is in original condition and packaging.

Please contact us first at customer@eirwenjewelry.com so we can confirm the exchange process and availability.

Original shipping fees are generally non-refundable unless the return is due to our mistake, such as a defective, damaged, or incorrect item.

With proper care, your Eirwen Jewelry pieces can stay beautiful and elegant for longer. Like most fashion jewelry, exposure to moisture, sweat, perfume, lotion, chemicals, and friction may affect the finish over time.

We recommend keeping your jewelry dry, storing it separately, and wiping it gently after each wear.

We recommend removing your jewelry before showering, swimming, exercising, or sleeping.

Water, sweat, chlorine, saltwater, and body products may shorten the life of the plating or affect natural materials such as pearls, shells, and abalone details.

Store your jewelry in a dry, cool place, preferably in a jewelry pouch, box, or separate compartment.

Keeping each piece separate helps prevent scratches, tangling, and friction between metals, stones, pearls, and shell materials.

Gently wipe your jewelry with a soft, dry cloth after wearing. Avoid harsh cleaners, alcohol, bleach, abrasive cloths, or soaking delicate pieces in water.

For pearls, shell, abalone, and cubic zirconia details, use extra care and avoid strong chemicals or rough surfaces.

Many of our pieces are designed with comfort and everyday wearability in mind, including stainless steel, gold-plated materials, pearls, cubic zirconia, and natural shell details.

However, everyone’s skin sensitivity is different. If irritation occurs, please remove the jewelry and avoid continued wear.

Put your jewelry on last when getting ready and take it off first when returning home. Avoid direct contact with perfume, lotion, sunscreen, hairspray, sweat, and water.

Small habits like wiping your jewelry after wearing and storing it separately can make a big difference over time.

Our rings are available in US sizes 5, 6, 7, 8, and 9. To find your best fit, we recommend measuring the inner diameter of a ring you already own, or measuring around the base of your finger with a soft measuring tape.

Please note that ring size conversions may vary slightly between countries and brands, so the chart below is for general reference.

For the most comfortable fit, measure your finger at the end of the day when your hands are slightly warmer. Avoid measuring when your hands are very cold, as fingers may be smaller than usual.

If you are between two sizes, we usually recommend choosing the larger size for comfort, especially for wider ring styles. Your ring should slide over your knuckle with slight resistance and sit comfortably at the base of your finger.

You can visit our Jewelry Care page for detailed care tips based on different materials, including gold-plated jewelry, stainless steel, pearls, cubic zirconia, and natural shell materials.

Yes. We offer a 100-day warranty from the delivery date for products with manufacturing defects or damage on arrival.

If you believe your item has a covered issue, please contact us at customer@eirwenjewelry.com with your order number and clear photos.

The warranty covers manufacturing defects, including breakage or tarnishing caused by a product defect. If the issue is approved, we will provide a free replacement.

Our team will review each case based on the photos, order details, and product condition.

The warranty does not cover misuse, accidental damage, normal wear and tear, improper care, exposure to harsh chemicals, or unauthorized modifications.

To help your jewelry last longer, please follow our Jewelry Care instructions and avoid water, sweat, perfume, lotion, and rough handling.

Please email customer@eirwenjewelry.com with your order number, a short description of the issue, and clear photos of the item.

We will review your request and help you with the next steps as soon as possible.

If your item arrives damaged, please contact us at customer@eirwenjewelry.com as soon as possible with your order number and clear photos of the item and packaging.

Once reviewed and approved, we will help arrange a suitable solution, such as a replacement.