Eirwen Jewelry Privacy Policy
This Privacy Policy describes how Eirwen Jewelry collects, uses, and shares your personal information when you visit, browse, create an account, contact us, or make a purchase from www.eirwenjewelry.com (the “Site”).
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device and browsing activity. This may include information about your web browser, IP address, time zone, device type, pages viewed, products viewed, referring websites or search terms, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
- Cookies are data files placed on your device or computer and often include an anonymous unique identifier. Cookies help us improve your browsing experience, remember preferences, analyze site traffic, and support marketing performance.
- Log files track actions occurring on the Site and may collect data including your IP address, browser type, internet service provider, referring and exit pages, and date/time stamps.
- Web beacons, tags, and pixels are electronic files used to record information about how you browse and interact with the Site.
Additionally, when you create an account, make a purchase, attempt to make a purchase, contact us, subscribe to our emails, or submit a form through the Site, we may collect certain information from you, including your name, billing address, shipping address, payment information, email address, phone number, order details, and any message you send to us. We refer to this information as “Order Information” or “Account Information.”
When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order / Account Information.
How We Use Your Personal Information
We use the Order / Account Information that we collect generally to fulfill orders placed through the Site. This includes processing payments, arranging for shipping, providing order confirmations, sending shipping updates, handling returns or exchanges, and providing customer support.
We may also use your Personal Information to:
- Communicate with you about your order, account, or customer service request;
- Process payments and prevent fraudulent transactions;
- Screen orders for potential risk, fraud, or unauthorized activity;
- Provide you with invoices, receipts, shipping updates, and order confirmations;
- Improve our products, services, website experience, and customer support;
- Send marketing emails, product updates, or promotional messages when you have chosen to receive them;
- Measure the performance of our advertising, marketing, and website content;
- Comply with legal, tax, accounting, security, and regulatory obligations.
We use Device Information to help us screen for potential risk and fraud, especially through IP address and browsing behavior. We also use Device Information to improve and optimize our Site by understanding how visitors browse, search, view products, and interact with our website.
Sharing Your Personal Information
We share your Personal Information with trusted third-party service providers that help us operate our business, process orders, manage payments, deliver packages, provide customer support, analyze website performance, and improve marketing.
For example, we use Shopify to power our online store. You can learn more about how Shopify uses personal information by reviewing Shopify’s privacy policy.
We may also use third-party services such as payment processors, shipping carriers, email marketing platforms, analytics providers, advertising platforms, fraud prevention tools, and customer support tools.
Depending on the services enabled on our Site, these third parties may include platforms such as Google, Meta, TikTok, Pinterest, PayPal, Shop Pay, or other payment and advertising partners.
We may share your Personal Information when necessary to:
- Process your payment;
- Fulfill and ship your order;
- Provide customer support;
- Detect or prevent fraud;
- Analyze website traffic and store performance;
- Show relevant advertisements or measure marketing performance;
- Comply with applicable laws and regulations;
- Respond to lawful requests, subpoenas, search warrants, or other legal processes;
- Protect the rights, property, and safety of Eirwen Jewelry, our customers, and others.
We do not sell your personal information in the ordinary sense of exchanging it for money.
Payment Information
Payment information is processed securely by our payment providers. Eirwen Jewelry does not store your full credit card number or full payment details.
When you place an order, your payment information may be processed by Shopify Payments, PayPal, Shop Pay, credit card processors, or other secure payment providers available at checkout.
Behavioral Advertising
We may use your Personal Information to provide targeted advertisements or marketing communications that we believe may be relevant to you.
This may include using cookies, pixels, or similar technologies to understand browsing behavior, measure advertising performance, and show ads on platforms such as Google, Meta, TikTok, Pinterest, or other advertising networks.
You can opt out of some targeted advertising through the following platforms:
- Google Ads Settings
- Meta / Facebook Ads Settings
- TikTok privacy and ads settings
- Pinterest personalization settings
You may also opt out of some interest-based advertising through the Digital Advertising Alliance opt-out portal.
Please note that opting out of targeted advertising does not mean you will no longer see advertisements. It means the ads you see may be less personalized.
Email Marketing
If you subscribe to our email list, we may use your email address to send you updates about new arrivals, offers, promotions, styling inspiration, and other brand communications.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at customer@eirwenjewelry.com.
We may still send you non-marketing emails related to your order, account, shipping, returns, exchanges, or customer service requests.
Cookies
Our Site uses cookies to provide, improve, and personalize your browsing experience. Cookies may help us remember your preferences, keep items in your cart, understand how visitors use the Site, and improve advertising performance.
You can disable cookies through your browser settings. However, some parts of the Site may not function properly if cookies are disabled.
For more information about cookies and how to disable them, you may visit www.allaboutcookies.org.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we receive a “Do Not Track” signal from your browser.
Your Rights
Depending on your location, you may have certain rights regarding your Personal Information.
If you are located in the European Economic Area, United Kingdom, or another region with applicable privacy laws, you may have the right to:
- Access the personal information we hold about you;
- Request that your personal information be corrected or updated;
- Request that your personal information be deleted;
- Object to or restrict certain processing of your personal information;
- Request a copy of your personal information;
- Withdraw consent where processing is based on consent.
If you would like to exercise any of these rights, please contact us at customer@eirwenjewelry.com.
Please note that we may need to verify your identity before processing certain privacy requests.
International Data Transfers
If you are located outside the United States, please note that your information may be transferred to, stored, and processed in countries outside your country of residence, including the United States, Canada, or other countries where our service providers operate.
By using our Site and providing your information, you understand that your information may be transferred and processed outside your country of residence.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, subject to legal, tax, accounting, fraud prevention, and business recordkeeping requirements.
We may also retain certain information as necessary to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Security
We take reasonable measures to protect your Personal Information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Minors
The Site is not intended for individuals under the age of majority in their place of residence.
By using this Site, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given consent for your minor dependent to use this Site.
We do not knowingly collect personal information from children. If you believe a child has provided us with Personal Information, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs.
Any updates will be posted on this page. The “Last Updated” date may be revised when changes are made.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a privacy-related request or complaint, please contact us by email at:
Eirwen Jewelry
www.eirwenjewelry.com